Reynolds and Reynolds
For media inquiries, please contact:
Lucy Pozzobon
Phone: 1.905.606.2800
News Release

Reynolds Releases ERA® General Manager Exception Reporting in Canada

ERA General Manager Exception Reporting Enables Dealership Management to
Better Monitor Key Performance Metrics to Improve Business Results

DAYTON, OHIO - July 8, 2009 - The Reynolds and Reynolds Company, a leading provider of software, services, and document solutions for automotive retailers in North America, has released its General Manager Exception Reporting solution for dealers using the ERA® dealership management system (DMS) in Canada. This tool enables dealership management to monitor a number of critical business “exceptions” in their operations. Exceptions include those performance metrics that fall outside acceptable levels for the dealership. ERA General Manager Exception Reporting helps dealership decision-makers save time sifting through and analyzing data about their business so they can move swiftly to resolve potential business problems and profit leaks.

“ERA General Manager Exception Reporting enables dealership management to significantly reduce the time they spend analyzing data stored in the DMS to identify areas in their business that are not performing at optimum levels,” said Alain Sabbah, vice president of Sales for Reynolds and Reynolds Canada. “As a result, managers are able to make exception monitoring a standard part of their daily routine, which can help them make more timely decisions about critical factors impacting their business.”

Exception reports are available for the Accounting, Parts, and Service departments. Summary reports spanning these dealership areas also provide a broader view into the dealership’s business.

A key feature of the solution is the ability for dealership management to define their preferences and establish guidelines and variance levels for the reported business exceptions. This allows them to tailor the solution to their needs and identify the key metrics they believe help their dealership achieve better business results.

“We continue to improve the ERA DMS with tools that will help dealerships make their business better and improve their profitability. General Manager Exception Reporting is another solution to help them do just that,” said Sabbah.

About Reynolds
Reynolds and Reynolds is the automotive industry’s largest and most trusted provider of automobile dealership software, services, and forms to help dealerships improve business results. In Canada, Reynolds is the dealership management system market leader and has operations in Mississauga, Ontario, and Montreal, Quebec. The company is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, and Celina, Ohio. (


Media Contact:
Thomas Schwartz
937.485.8109 (office)
937.269.9569 (mobile)

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