Reynolds and Reynolds
Company
For media inquiries, please contact:
Lucy Pozzobon
Phone: 1.905.606.2800
e-mail: Lucy_Pozzobon@reyrey.com
Whitepapers and Articles

Read our whitepapers and articles to gain insight into the automotive industry and Reynolds’ products.


  • Hidden in Plain Sight

    This whitepaper explains 3 ways dealers can challenge and move beyond the status quo. There is a better way.

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  • Past Performance is No Guarantee of Future Results

    This whitepaper looks at dealership technology decisions and buying strategies from two different perspectives: first as an expense and second as an investment. Which dealer are you?

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  • This whitepaper discusses how to think differently about data security. Learn about a better way to approach data security as a business, management, and people issue – not just an IT one.

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  • This whitepaper explores how dealers are achieving more efficient, effective and, ultimately, more profitable results while also facing increasing and different pressures. The ground is shifting. Again.

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  • This whitepaper explores trends that are changing consumer expectations for every retail experience and the technologies and processes that dealerships can adopt to influence the consumer experience in the service department and change the operating results.

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  • This whitepaper looks outside the automotive industry for lessons on how to deliver a more satisfying, engaging, and rewarding customer experience in the dealership.

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  • Delivering a Rewarding Customer Experience... One Click, Swipe – and Wave of your Smartphone – at a Time

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  • This whitepaper looks at how to turn the wait times consumers are spending in dealerships into more rewarding, engaged and "satisfied" time.

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  • The Great Tablet Leap: Today's Consumers Demand More Efficiency, So Why Not Give It To Them?

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  • What's the Big Deal About Big Data? How Using Big Data Smartly Can Increase Profit per Customer

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  • The World's Already Different: How Changing Consumer Expectations Will Transform Automotive Retailing

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  • Is Your Phone Process Making You Money or Costing You Deals? How Phone Training Can Equal Big Improvements in Sales and Service

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  • The Key to Customer Loyalty: First, Break all the Rules. And Here's How.

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  • Automotive Retailing in the New Normal

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How Dealers Overlook Their Fiercest Competitor… and What They Can Do About It.

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Past Performance is No Guarantee of Future Results

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The Business of Data Security and Protecting Customer Information

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Automotive Retailing in the “New” New Normal

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The New, Old Frontier at the Intersection of Technology and the Consumer Experience

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As Time (Still) Goes by Slowly for Consumers in a Dealership.

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Delivering a Rewarding Customer Experience... One Click, Swipe – and Wave of your Smartphone – at a Time

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Download the whitepaper

What a Classic Movie and Famous Song Can Teach Dealers about the Customer Experience

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The Great Tablet Leap: Today's Consumers Demand More Efficiency, So Why Not Give It To Them?

All fields required.

Download the whitepaper

What's the Big Deal About Big Data? How Using Big Data Smartly Can Increase Profit per Customer

All fields required.

Download the whitepaper

The World's Already Different: How Changing Consumer Expectations Will Transform Automotive Retailing

All fields required.

Download the whitepaper

Is Your Phone Process Making You Money or Costing You Deals? How Phone Training Can Equal Big Improvements in Sales and Service

All fields required.

Download the whitepaper

The Key to Customer Loyalty: First, Break all the Rules. And Here's How.

All fields required.

Download the whitepaper

Automotive Retailing in the New Normal

All fields required.