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Position description:

A day in the life
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We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development

Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
A day in the life
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Training:

Classroom-style, on-the-job with a mentor, and online courses

Requirements:

  • Ability to understand and work with all PC based products
  • Ability to problem solve and train customers on software products
  • Ability to travel to the United States for additional company-paid training, if offered
  • College diploma or University degree preferred
  • Excellent customer service skills, especially phone etiquette
  • Ability to think critically, analytically and problem solve
  • Excellent verbal and written skills
  • Effective team player

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, and life insurance
  • Pension plan (100% company match up to 6%)
  • Professional development and training
  • Promotion from within
  • Paid vacation and sick days
  • Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Contact information

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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Customer Service Representative - Mississauga ON