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Position description:

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Cancellations Assistant to join our growing team. As a Cancellations Assistant you will be responsible for processing cancellations of American Guardian vehicle service agreements. You’ll be tasked with auditing documentation to ensure all guidelines are enforced. Communication with contract holders, dealers and lien holders will be conducted by mail, fax, phone and e-mail. Responsibilities will include, but are not limited to:

- Process and audit cancel request documents via Outlook
- Prepare daily cancel refunds
- Build, strengthen and maintain positive business relationships by establishing rapport with customers

Training:

On the job training.

Requirements:

1+ years of customer service experience
Strong data entry and typing skills
Familiar with calculating figures and amounts (account payable or account receivable)
Proficient in Microsoft Office products and related software
Previous experience at a warranty administration company or finance department at a dealership is a plus

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary:

$37,440 – $45,760 / year

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