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Position description:

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Product Implementation Specialist to join our growing team. This office and administrative support position will provide plan creation and updates for new and existing programs. Primary functions will be to audit rates and programming for new and existing programs on an ongoing basis, communicate updates and changes and operate data entry devices including verifying data. Responsibilities will include, but are not limited to:

-Maintain the highest level of confidentiality and professionalism
-Daily communication to discuss and prepare plans and rates for new and existing programs
-Monitor all requests and based on urgency, follow up on and facilitate completion of requests
-Follow standard Support Desk procedures, track and route requests and document resolutions
-Monitor completion of tickets and ticket resolution within appropriate time frames and deadlines
-Produce weekly activity reports and ensure communications is frequent and bi-directional
-Follow up with requesters to ensure requests have been completed and resolved in a timely manner
-Stay current with system information, changes and updates
-Build, strengthen and maintain positive business relationships by establishing rapport with customers (agents, dealers and internal personnel)
-Provide timely feedback to the company regarding service failures or customer concerns

Training:

On the job training

Requirements:

Bachelor's degree in Math or related field preferred
Proficient in Microsoft Office products and related software with strong knowledge in Excel
Proficient in Adobe Pro
Excellent typing, computer and troubleshooting skills
Strong documentation skills
Knowledge and experience of customer service best practices
Strong mathematics proficiency

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary:

$40,000 – $60,000 / year

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