Support

ERA and ERA-IGNITE

Visit my.reyrey.com to view the Online Support knowledgebase, submit eTickets, and more.
800.767.0080

Reynolds Document Services

ReySource Online Ordering:
my.reyrey.com
Client Support:
800.344.0996

POWER

Visit Online Customer Support
to submit questions, report hardware issues, and more.
888.999.6348

Need support?
Let us help.

Support means having a partner who can help you every step of the way. Wherever you are, we’re ready to meet you there.
Give us a call! Our U.S.-based support team is dedicated to serving our customers one call, one customer, and one service event at a time. We aim to have every call resolved by the first person you speak to in order to minimize disruption in your dealership.

Reynolds Technical Assistance Center

By the numbers:

70–80%
of calls answered within the first 60 seconds
90%+
average customer satisfaction
12
years of industry experience
80%
of calls are resolved with the first responder
200+
U.S.-based associates

Support at Your Fingertips

Built right into ERA-IGNITE are resources designed to help you whenever you need it, so you can get back to doing what you do best.
The ERA-IGNITE Smart Center allows you to access documentation and training tools from a central location. With features like Chat, Help Videos, and Computer Assisted Instruction, you’re able to:
“I could put someone to work tomorrow and say, ‘This is your job. You’re going to be our accounts payable clerk and I need you to take these classes which Reynolds has already built into the system,’ and they can actually go to work right away without a lot of my time being spent on training.”
Carol Edwards
Carol Edwards
Controller
Andrews Cadillac
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