Online

A customer receives a postcard and email with a personalized offer on a specific vehicle upgrade. They follow a link to your website where they can view the same offer, as well as other inventory with images, features, and prices in real time. And then, the customer decides to book an appointment at the dealership.

Sales

A customer calls your dealership where a salesperson answers the phone already knowing their name, current vehicle, offers they have received, and vehicles they have viewed on your website. The salesperson schedules a test drive and sends them an automatic text reminder.

When the customer arrives, the salesperson greets them and has access to all of their information on their mobile phone. After the test drive, they start the deal on their phone.

 

Calculator

F&I

The F&I manager sits down with a customer to finalize their deal and presents aftermarket products on an interactive tabletop device using videos and presentation tools. The customer chooses which products to accept and decline with the ability to build a custom aftermarket product package that suits them. The F&I manager walks through each necessary form to sign, ensuring every signature is captured so the customer doesn’t have to come back. When all forms are complete, the customer receives their copy of the deal on a USB.

Screwdriver and wrench

Service Drive

Arriving for an oil change, a customer is greeted by a screen displaying their name. In the service lane with a tablet in hand, an advisor greets the customer and builds the repair order with them. The advisor notifies the customer of any work they previously declined, shows OEM maintenance recommendations, accurately quotes each job, and highlights the benefits important to the customer when asking for the business. The completed report card and service recommendations with pictures are shared with the customer electronically. The customer approves the recommended work from their phone. When the service is complete, they receive a text confirmation and are able to pay their invoice online.

Talk to a Specialist

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