Support

ERA and ERA-IGNITE


Visit my.reyrey.com to view the Online Support knowledgebase, submit eTickets, and more.
1.800.661.8600

Reynolds Document Services

ReySource Online Ordering:
my.reyrey.com
Client Support:
1.888.845.4508

Need support?
Let us help.

Support means having a partner who can help you every step of the way. Wherever you are, we’re ready to meet you there.
Give us a call! Our support team is dedicated to serving our customers one call, one customer, and one service event at a time. We aim to have every call resolved by the first person you speak to in order to minimize disruption in your dealership.

Reynolds Technical Assistance Centre

By the numbers:

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70–80%
of calls answered within the first 60 seconds
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80%
of calls are resolved with the first responder
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90%+
average customer satisfaction
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Support at Your Fingertips

Built right into ERA-IGNITE are resources designed to help you whenever you need it, so you can get back to doing what you do best.
The ERA-IGNITE Smart Centre allows you to access documentation and training tools from a central location. With features like Chat, Help Videos, and Computer Assisted Instruction, you’re able to:
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