Retail Anywhere

The Challenge

Processes have to be done right to maximize efficiency and sustainability. Unlike sales and F&I, the service process can’t be fully completed remotely, but it can be done without the customer at the dealership during normal business hours. This creates some challenges:

When you arrive in the morning, you struggle to identify which keys in the drop box belong to which customer and what service is required.
You're forced to trade voicemails with the customer to get approval for work.
You have to leave a voicemail to let the customer know their vehicle is complete.
If the customer isn't able to pick up the vehicle before you close, you have to write down their credit card information and manually process it to accept the payment.
You have no opportunity to review the MPI from the service visit, so a paper copy is left in the vehicle for the customer to review later.

There’s a lot that goes into the service experience that can be hard to keep consistent and detailed.

The Solution

Retail Anywhere is a dealership-wide approach that utilizes the Retail Management System, allowing dealerships to serve customers wherever they are – in-store, online, or both – without sacrificing what’s important to the dealership: control and profitability of the sale, accuracy of the transaction, and efficiency of its employees.

Image collage of Advanced Service, eApproval, and Service Snap

The Benefits

Control and Profitability of the Sale

Be present without the customer being in your waiting room through digital communications including multi-point inspections, videos, and photos for recommended services all while ensuring profit opportunities are presented every time.

Accuracy of the Transaction

Allow customers to schedule appointments using an online hub that contains all previous service history and pay for completed services using electronic invoices with embedded payment links.

Efficiency of Your Employees

Free up your advisors for more productive tasks using a self-service check-in and out kiosk enabled by QR codes and convenient, online payment options.

The Results

"We were constantly on defense and like I tell these guys on the service drive, you don't win on defense. Now, it's kind of changed where now we're playing on offense and we are controlling the time that the car comes in, until the customer-- until the car leaves."

Luke Jones
Service Manager, Mitchell Buick GMC

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How to Retail Anywhere in…

Sales

F&I

Accounting