How to Retail Anywhere in Service

As consumer buying habits evolve, it’s only natural for your dealership to grow too. The key is providing a seamless, engaging experience for your customers, while also ensuring long-term dealership success.

Introducing Retail Anywhere: a dealership-wide process that enables you to meet your customers’ needs without sacrificing what’s really important to you: profitability, accuracy, and efficiency. Here’s what this looks like in service.

A customer visits your website to schedule a service appointment. She’s able to view current vehicle information, past vehicle repairs, needed maintenance, and previously declined work. With the click of a button, she selects repairs needed and schedules a service appointment.

She arrives for her appointment, bypasses the line at the counter, and easily checks-in by scanning her mobile QR code at a self-service kiosk. She also selects two add-ons offered to her and drops off her keys.

As the technician performs the multipoint inspection, he tracks recommended work electronically. He links images and videos of repairs to the digital RO and lets the advisor know the inspection is complete. Pricing and parts availability are automatically tied to digital RO, so the advisor simply sends a link to the customer to review and approve the work.

When the customer receives the link, she is able to see all recommended repairs, including pictures and videos of her vehicle. She accepts one of the jobs but declines the other.

At the dealership, the advisor, technician and parts department receive the customer’s updates and the approved work is started right away. Declined work is flagged for future opportunities. Once the work is completed, the customer receives another text alert with a link to view her invoice online. She pays securely online and heads to the dealership to pick up her vehicle. It’s after the service department has closed, so she checks out using a kiosk and her keys are distributed to her.

Retail Anywhere is built on a single system, single process approach. It allows customers to schedule, review, and approve work on their terms, whether in-store, online, or both, while still allowing your dealership retain profitability, accuracy, and efficiency.

Retail anywhere… without sacrificing anything.