Conversation AI

Leverage AI to transcribe calls, create call summaries, and identify customers who need immediate follow up.

Woman on telephone having a conversation with dealership

Benefits of Conversation AI

Transparent

Eliminate miscommunications during follow-up with full call transcripts from previous conversations.

Convenient

Review brief call summaries from conversations with customers who need attention.

Productive

Quickly search and filter calls with specific results using call outcome tags.

Automatic

Receive alerts for specified call tags, such as “Upset Customer” or “Ready to Buy” to speed up response time.

Phone Call Follow-Up

Review call summaries and call outcome tags for the conversations customers have with your dealership.

Example of focus conversation dashboard

Review Full Call Transcripts

Review full call transcripts for each phone conversation within the customer’s FOCUS profile.

Example of a call transcript

Contact Us

Interested in learning more about Conversation AI? Please fill out the form below or start a conversation with us in the chat.

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What’s next

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Document Services: 1.888.845.4508